Help & Support

Online Access

It couldn’t be easier to manage your account when you register for Once online access.

With secure online access you can keep track of your transactions, past payments, outstanding balance, available credit and ensure you avoid paying interest.

With online access, you can:

  • View your statements
  • Make payments online via BPAY®
  • Pay anyone using electronic funds transfer (EFT)
  • Activate your Once Visa card online

You can access your Once account online, 24 hours a day, 7 days a week. So you can manage your account when it suits you.

Register now

To access your online account, you need to register first. Call us on 13 ONCE (13 6623) Monday to Sunday, between 9:00am and 7:00pm (Sydney time).

You'll need to have your customer number handy and be prepared to answer a few ID questions for verification.

Forgotten your password?

Simply call us on 13 ONCE (13 66 23), and we’ll help you set up a new one.