Help & Support

Balance and statements

Every month, two weeks prior to your payment due date, we’ll mail you a statement by post or email, depending on the option you have selected. This will clearly outline your purchases, payments, any cash withdrawals plus any fees and charges.

 

Avoid paying interest

Make the most of your card and avoid paying interest by using your statement to keep a close eye on:

 

  • When your next minimum monthly payment is due
  • How much your minimum monthly payment is
  • When interest free terms expire on specific purchases
  • The optional repayment you need to make to continue to benefit from the 55 days interest free feature.

The minimum monthly payment due shown on your statement takes into account the specific interest free terms that your purchases qualify for.

This is calculated at 3% of the closing balance, or $30, whichever is greater.

 

Prefer online statements?

Simply request to receive email statements from our Customer Service team on 13 ONCE (13 6623). Getting your statements on email means that you will not incur a paper statement fee.

 

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