Help & Support

Live a better lifestyle with Once

Get the lifestyle you want today. Use your Once account to to make large purchases, simply to take care of an unexpected expense or make up a shortfall for your ordinary shopping needs.

Smart shopping with Once

Take advantage of up to 55 days Interest Free^ with our Once cards anywhere and everywhere that Visa is accepted. In addition, get up to 6 months Interest Free for purchases of $250* or more on the Once Agile card.

Shopping in person

Just like using a credit card, select what you want to purchase in store and simply present your Once card to the sales assistant when you’re ready to pay.

They’ll insert or swipe your card in the terminal and key in the amount. You simply verify the amount, press the CREDIT button and then enter your PIN number to verify your purchase.

Shopping online or over the phone

Provide your card details as requested. If you’re asked for a CVV number, it’s the last 3 digits printed on the signature panel on the back of the card. Then simply confirm the amount. Be sure to keep a record of your transaction so you can check it against your Once account statement.

Find the hottest Interest Free deals around

Use your Once account to take advantage of the Once retailer network and some of the most generous Interest Free terms available in Australia.

View our latest Once retailer promotions

Keep your card at the ready

Once you have Interest Free finance approved from Once, you can use your Once account to make Interest Free purchases again and again as long as you stay within your approved credit limit. Use the store finder to find the stores nearest to you.

Find a store

Need a credit limit increase

If you’ve found more great lifestyle deals that are too good to miss and need to increase your credit limit, simply call 13 ONCE (13 6623) with your financial details on hand. If you are eligible, our Customer Service team can help you apply for a credit limit increase.

Get the lifestyle you want today with no or less interest

You’ll avoid paying a cent of interest on your Once account by paying off the full amount within the Interest Free term.

The $99 Annual Fee, charged on the account open date and annually on the anniversary of the account open date, must be paid in full as part of the first payment to avoid interest charges on the Annual Fee.

Interest is payable, at the Standard Variable Rate on any balance outstanding after an Interest Free Term.

View our fees and charges

Before you use your card, call us on 13 ONCE to activate 

 

^Up to 55 days Interest Free is available on card purchases (excluding cash withdrawals), when you pay, by the payment due date, the amount identified in your statement as the ‘optional repayment to qualify for up to 55 days Interest Free’. Interest is payable on any balance outstanding after the Interest Free Term.

* Subject to suitability assessment and credit approved applicants on a Once card. 6 months Interest Free is available on purchases of $250 or more, made in one transaction, using the Once card or via a promotional offer at a Once retail partner.