Help & Support

Once cards are designed to help you get what you want, right now, with generous Interest Free terms.

Activating your card

Once you receive your card and PIN, activate your card by calling 13 ONCE (13 6623) or via online access.
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Using your card

Use your card in store, online and over the phone. In fact, you can use it anywhere that Visa is accepted.

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Managing your card

Take full control of your Once account with 24x7 Online Access and easy to read statements.

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Can't find what you're looking for? Visit our FAQs page or call us on 13 ONCE (13 6623)

More useful help topics

Lost or stolen cards in Australia

Call us immediately on 13 ONCE (13 6623).

Heading overseas?

Before you depart, tell us where you’re going so we can give you the Visa Card Hotline number for that country.

Apply for a credit limit increase

If you’ve found more great lifestyle deals that are too good to miss and need to increase your credit limit, simply call 13 ONCE (13 6623) with your financial details to hand. Our Customer Service team will be able to help you apply for a credit limit increase.