Help & Support
Once cards are designed to help you get what you want, right now, with generous Interest Free terms.
Using your card
Use your card in store, online and over the phone. In fact, you can use it anywhere that Visa is accepted.Find out more
Managing your card
Take full control of your Once account with 24x7 Online Access and easy to read statements.Find out more
More useful help topics
Lost or stolen cards in Australia
Call us immediately on 13 ONCE (13 6623).
Before you depart, tell us where you’re going so we can give you the Visa Card Hotline number for that country.
Apply for a credit limit increase
If you’ve found more great lifestyle deals that are too good to miss and need to increase your credit limit, simply call 13 ONCE (13 6623) with your financial details to hand. Our Customer Service team will be able to help you apply for a credit limit increase.