At Flexigroup we understand that our customers sometimes face unexpected events like unemployment, illness, natural disasters or relationship breakdowns that can cause temporary financial difficulty. We strive to be as considerate and helpful as possible during these challenging times.
Missed a payment?
If you’ve missed a payment but can catch up within 3 months please contact our dedicated team on 13 ONCE (13 6623) who can help with a suitable arrangement.
Our business hours are:
Monday – Friday 9:00am to 9:00pm
Saturday to Sunday 9:00am to 5:00pm
If you’re unable to meet your ongoing regular payments you may be able to apply for financial hardship assistance. Please contact us on 13 ONCE (13 6623) to discuss ways in which we might be able to assist.
How to apply for financial hardship assistance
To apply for hardship, send us an enquiry using our website help form and one of our team will be in contact with you to discuss your options. Or if you’d like to speak directly to one of our friendly customer service representatives, you can do so on our web chat, or by calling 13 ONCE .