Financial hardship

At Flexigroup we understand that our customers sometimes face unexpected events like unemployment, illness, natural disasters or relationship breakdowns that can cause temporary financial difficulty. We strive to be as considerate and helpful as possible during these challenging times.

Missed a payment?

If you’ve missed a payment but can catch up within 3 months please contact our dedicated team on 13 ONCE (13 6623) who can help with a suitable arrangement.

Our business hours are:

Monday – Friday 9:00am to 9:00pm

Saturday to Sunday 9:00am to 5:00pm

Really struggling?

If you’re unable to meet your ongoing regular payments you may be able to apply for financial hardship assistance. Please contact us on 13 ONCE (13 6623) to discuss ways in which we might be able to assist.

How to apply for financial hardship assistance

We’ll provide a form to collect the information we need to assess your application. Please complete and return it along with any relevant supporting documentation as soon as possible to

Our team of specialists will assess your application within 21 days and you’ll receive written notice of the outcome.


Frequently asked questions about Financial hardship