Calls or webchat are temporarily limited at this time due to a major disruption at one of our customer service centres. Please try again at another time. Alternatively, a number of self-serve functions are available including payment options and financial assistance at https://oa.onceonline.com.au

What can we help you with?

At Once, we welcome your compliments and complaints. Your feedback is our opportunity to continually improve on the service we provide our customers. If you have a compliment or complaint you can raise it here.

Alternatively, you can contact us for general inquiries, by filling in the form below.

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Head Office

Level 7, 179 Elizabeth Street, Sydney, NSW 2000

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Postal address

Locked Bag 5005
Royal Exchange, Sydney NSW 1225

Customers

Live Chat

Monday-Friday: 9am – 7pm

Saturday - Sunday: 9am - 6pm

General Inquiries (AEST)

Monday – Friday 9:00am to 6:00pm

Call us on: 13 ONCE (13 6623)

Compliments and Complaints

Online form here.

Calling from overseas

Monday – Friday 9:00am to 6:00pm

Call us on: +61 2 9978 7590
Please note charges may apply

Email

Customer Service

Business Partners

Business Support (AEST)

Monday – Friday 9:00am to 6:00pm

Call us on: 13 ONCE (13 6623)

Victoria & Tasmania

PO Box 693 Richmond VIC 3121

7 Dover Street, Richmond VIC 3121

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Queensland & Northern Territory

PO Box 1333 Milton QLD 4064

27 Black Street, Milton QLD 4064

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New Zealand

PO BOX 90935

Victoria St West, Auckland 1142

http://www.flexirent.co.nz/

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