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At Once, we welcome your compliments and complaints. Your feedback is our opportunity to continually improve on the service we provide our customers. If you have a compliment or complaint you can raise it here.

Alternatively, you can contact us for general inquiries, by filling in the form below.

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Head Office

Level 7, 179 Elizabeth Street, Sydney, NSW 2000

Find on Google Maps

Postal address

Locked Bag 5005
Royal Exchange, Sydney NSW 1225

Customers

Live Chat

Monday-Friday: 9am – 7pm

Saturday - Sunday: 9am - 6pm

General Inquiries (AEST)

Monday – Friday 9:00am to 6:00pm

Call us on: 13 ONCE (13 6623)

Compliments and Complaints

Online form here.

Calling from overseas

Monday – Friday 9:00am to 6:00pm

Call us on: +61 2 9978 7590
Please note charges may apply

Email

Customer Service

Business Partners

Business Support (AEST)

Monday – Friday 9:00am to 6:00pm

Call us on: 13 ONCE (13 6623)

Victoria & Tasmania

PO Box 693 Richmond VIC 3121

7 Dover Street, Richmond VIC 3121

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Queensland & Northern Territory

PO Box 1333 Milton QLD 4064

27 Black Street, Milton QLD 4064

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New Zealand

PO BOX 90935

Victoria St West, Auckland 1142

http://www.flexirent.co.nz/

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FlexiGroup Products

FlexiCommercial
FlexiGroup
FlexiRent
FlexiRent IE
FlexiRent NZ
FlexiWay

humm
Lisa
Lombard
Q Card NZ
Skye
Smartway

Once provided by FlexiCards Australia Pty Ltd, ABN 31 099 651 877 Australian Credit Licence number 247415. Once is a trademark of FlexiCards Australia Pty Ltd, a subsidiary of FlexiGroup Limited.

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