In order to close your account and terminate your contract, you must do the following:
- Ensure the balance on your account is zero and you do not have a credit balance.
If you still have an amount owing and require a payout figure then you can contact us on 13 ONCE (13 6623)
- Ensure there are no pending transactions on your account that are not yet showing in your transaction list.
- Securely destroy your card and those of any additional cardholders.
Once these conditions are met, complete and submit the form below.
You must be the account holder to do this.