Contact Us
You’re not alone. Once bill payment combines the convenience and immediacy of an online service with the personalised assistance of an Australian customer service team.
Our customers are our priority. If you ever have any questions about your Once account or our website, please contact us. Note that we’re not able to offer financial advice.
Call us on 1300 03 ONCE (1300 03 6623)
Our lines are open from 8:30am until 5pm (Mon - Fri)
Please note we are closed during national public holidays
Our head office
- GPO 3288, Sydney NSW 2001
Tel: 1300 03 ONCE (1300 03 6623)
Fax: 1300 851 013