Contact Us
You’re not alone. Once bill payment combines the convenience and immediacy of an online service with the personalised assistance of an Australian customer service team.
Our customers are our priority. If you ever have any questions about your Once account or our website, please contact us. Note that we’re not able to offer financial advice.
Call us on 1300 03 ONCE (1300 03 6623)
Our lines are open from 8am until 6pm (Mon - Fri)
Please note we are closed during national public holidays
Our head office
- Sydney
- Level 9, 35 Clarence St Sydney NSW 2000
Tel: +61 2 9993 1500
Fax: +61 2 9299 5322