Why you can trust us
Stability
Once Pty Ltd is an Australian company and is backed by the highly successful Yanlord Group, which is listed on the Singapore Stock Exchange, and has a market capitalisation of AUD $4.6 billion, as at November 28, 2007.
In order to ensure our products meet our customers’ needs, the Yanlord Group has invested in excess of AUD$80 million towards the development of our technology, operations and marketing.
Customer service
We have built our business on truly innovative products and the quality of our customer service. To assist us to maintain a high level of service, we use only Australian-based customer service centres.
Once is committed to a complaint resolution system that is fast, efficient, courteous and fair. We maintain a documented complaint handling policy and are party to an accredited external dispute resolution scheme.
Security
We are committed to keeping your personal information secure. We take reasonable precautions to protect all stored personal information from misuse and loss, and from any authorised access, modification or disclosure. We have processes and policies in place to provide a robust security environment. We monitor the ongoing adequacy of these measures through regular review.
Our online security measures include, but are not limited to:
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Encrypting data sent from your computer to our systems during internet transactions, and customer access codes transmitted across networks by using a high level of SSL encryption
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Employing firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses entering our systems
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Using dedicated networks with high security or encryption to transmit electronic data when working with vendors
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Monitoring email and suspicious internet traffic
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Employing a time out session following a period of browser inactivity to reduce the risk of access to your account details should your computer be left on or your account accessed from a public place
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Engaging specialised parties to test and review all security measures on a regular basis
Integrity
At Once, we’re completely up-front and transparent about how we make money. Like any commercial business, we need to make a profit, but we don’t believe in taking advantage of our customers in order to do so. Instead, we’re committed to developing innovative solutions and business approaches that provide greater value for our shareholders and customers.
Our financial products and service have one common theme: providing commonsense financial solutions for your needs.
We are committed to assisting our customers make better informed decisions. We believe that if we can help you financially, there’ll be rewards for us too, as you’ll be more likely to stay with us for the long term.